Warranty NEW

BRIDAL WARRANTY

We stand behind the quality and craftsmanship of every piece we create. We offer a complimentary Lifetime Warranty on all Bespoke and bridal pieces, covering quality issues resulting from manufacturing defects.

What’s Covered
This warranty covers manufacturing defects, including:

  • Loose diamonds or prongs resulting from a manufacturing defect
  • Missing pavé stones resulting from a manufacturing defect
  • Other quality issues determined to be the result of a manufacturing defect

What’s Not Covered
The warranty does not cover damage resulting from normal wear and tear, accidental damage, or improper care, including but not limited to:

  • Scratches or dents
  • Misshapen or bent bands
  • Cracked or damaged stones
  • Loss or theft of the piece
  • Damage resulting from improper cleaning, storage, or handling
  • Natural wear of prongs or metal components over time

Please note that any work performed on your piece by a jeweler or other third party will void the warranty, including resizing, soldering, polishing, or stone setting.

If you experience an issue with your engagement ring or wedding band, please contact your bridal consultant for assistance with initiating a repair.

FINE JEWELRY WARRANTY

3-Year Manufacturing Warranty

We take great care in crafting and inspecting every piece of jewelry to ensure it meets our quality standards. To support this commitment, we offer a complimentary 3-Year Manufacturing Warranty on all fine jewelry purchases within the U.S.

This warranty covers genuine defects in craftsmanship and materials that occur during the warranty period.

What’s Covered
Our 3-Year Manufacturing Warranty includes:

  • Damage Upon Arrival — Jewelry that arrives with visible damage or defects caused by shipping or handling will be repaired or replaced at no cost.
  • Defective Clasps or Closures — Clasps, hinges, or other closures that fail due to a manufacturing defect.
  • Loose or Misaligned Stones Upon Arrival — Stones that are loose, unevenly set, or misaligned when delivered.
  • Porosity or Metal Flaws — Structural imperfections in the metal, such as air bubbles, cracks, or pits, that compromise the integrity of the piece.
  • Incorrect Product Received — If the incorrect item, size, or design variation is sent, we will correct the issue at no cost.

Repairs for covered issues will be provided at no charge during the warranty period. After three years, we are happy to assist with repairs for a service fee, plus applicable taxes and shipping. All fees will be quoted and approved before work begins.

What’s Not Covered
The following are not considered manufacturing defects and are excluded from warranty coverage. Additional circumstances may also be excluded at our discretion:

  • Normal Wear and Tear — Scratches, marks, and other signs of everyday use are not covered. Loss of stones, loss or theft of the piece, and damage resulting from accidents or improper cleaning or storage are also excluded.
  • Metal Fading or Discoloration — Precious metals may naturally change color or fade when exposed to chemicals, heat, or environmental factors, including pools, hot tubs, cleaning products, perfumes, lotions, and other harsh chemicals.
  • Expected Metal and Prong Wear — Prongs and other metal components naturally wear down with regular use. This may eventually loosen stones and is considered normal wear rather than a manufacturing defect.
  • Loose or Broken Clasps — Damage caused by normal use, accidental force, or wear over time is not covered.
  • Misshapen Rings or Bangles — Bending or warping caused by pressure, impact, snagging, or daily wear is not covered.
  • Delicate Chain Damage — Breakage caused by stretching, snagging, pulling, or other external forces is not covered.
  • Stone Loss Due to Damage — Stones lost as a result of impact, mishandling, or other external damage are not covered.
  • Failure to Maintain or Repair — Damage resulting from failing to obtain necessary repairs or maintenance is not covered.
  • Third-Party Repairs or Resizing — Any work performed by a jeweler outside of Diamond Queen Toronto, including resizing, soldering, polishing, or stone setting, will void the warranty.

For assistance with a warranty claim, repair, or resizing, please contact our Customer Concierge Team at diamondqueenco@gmail.com or via live chat. Our team will be happy to help you determine the appropriate next steps.