Welcome to Diamond Queen Toronto! We are open for you!
When will my order ship? In stock Diamond Queen Toronto pieces currently ship in 2-5 business days.
"Custom made for you" items: Most of our custom pieces are estimated to require 6-9 weeks for production.
How will my order ship? We ship via FedEx.
All bridal rings and any Diamond Queen Toronto products will be shipped via secure Fedex Shipping. International shipping options are also available.
Average shipping times::
FedEx 2-Day: 2 business days (excluding weekends and holidays)
FedEx Overnight: arrives the next business day from 10:30am-12:30pm (excluding weekends and holidays)
Is a signature required? Yes, all jewelry orders are shipped with a signature required upon delivery.
What if my order is delayed during shipping? Packages sometimes get delayed due to unforeseen weather or technical issues within the shipping company. Please be patient while your package is in transit and arrives safely.
What if I miss a delivery? Diamond Queen packages are delivery securely via FedEx. Please reach out to info@diamondqueenco.com for any questions.
The following terms and conditions apply to all international orders:
Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. Purchasers can either select to pre-pay during checkout or pay upon arrival* to the destination country (*additional fees may apply). Diamond Queen is not responsible for brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and any other associated fees.
Diamond Queen is not responsible for delayed delivery of packages due to customs issues when shipping internationally.
All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.
If sales tax is required, it will be calculated at checkout.
ALL PURCHASES ARE FINAL.
If there is a manufacturing defect upon receipt of your order, please email diamondqueenco@gmail.com within 7 days days of delivery for a replacement. Your item must be unused and in its original packaging. We reserve the right to refuse any replacement requests if we believe the items are intentionally damaged or misused. If applicable, a refund may be approved by Diamond Queen Toronto due to a manufacturing defect.
All Diamond Queen bridal and fine jewelry products are final and we do not offer any returns or exchange. If you do have any questions about our pieces before making a decision - our team is available via email and if it's easier feel free to call or message us at 647-537-8336 to help you answer all questions!
